1. The Service

Xuanyige ("the Site") provides charting and divination tools based on traditional Chinese metaphysics, covering nine functions — Four Pillars (BaZi), Zi Wei Dou Shu, natal astrology, tarot, the Guanyin oracle lots, I Ching coin casting, Eight Mansions feng shui, marriage compatibility, and baby naming — together with related cultural study material.

Every result on the Site is generated in real time by software applying publicly documented rules of traditional divination. It is a cultural and entertainment product. It does not constitute medical, legal, financial, investment, educational, marital or any other form of professional advice. Please treat it accordingly, and consult the relevant professional before any major decision.

2. Accounts

• Free features can be used without registering. An account is required to buy a membership or credits.
• Please register with an email address you will keep long-term, and keep your password safe. You are responsible for any loss caused by a leaked password.
• Do not share one account among several people or sell it to others. If we detect abnormal bulk use, we may suspend the paid benefits on that account.
• You may write to us at any time to close your account. Once it is closed, your benefits and order records are deleted along with it, and unused credits are not refunded.

3. Payment and Virtual Goods

• The Site offers two kinds of paid product: memberships (sold in 30-day and 365-day terms that simply expire, with no automatic renewal) and credit packs (one-time purchases; credits have no expiry date and last until they are used).
• Memberships and credits unlock a right to use digital content. They are not physical goods, and they may not be transferred or exchanged for cash.
• Prices are those actually displayed on the checkout page and may change with promotions. Orders already completed are unaffected by later price changes.
• Credits are spent per unlock of the full in-depth content for one chart. How many credits each art requires is published on the membership page.

4. Acceptable Use

• You may not call the interface in bulk with automated scripts or crawlers, or run stress tests or penetration tests against the Site.
• You may not use content from the Site for unlawful purposes, or advertise or solicit business using claims such as "guaranteed accuracy" or "changing your fate".
• You may not claim that results from the Site can replace medical diagnosis, legal advice or investment decisions.

5. Limitation of Liability

The Site is provided "as is". We work to keep the algorithms correct and the service available, but we make no promise as to the accuracy or fitness of any chart result, and we accept no liability for the consequences of decisions you make in reliance on Site content. Where force majeure, network failure or payment-channel problems interrupt the service, we will make every effort to restore it but will not pay compensation.

6. Changes to These Terms

We may update these Terms; any update will be posted on this page. Continuing to use the Site means you accept the updated Terms. If you do not agree, please stop using the Site and close your account.

7. Contact

For any question, complaint or dispute, please write to us first at [email protected]. We will reply within 7 business days.

The Short Version

Your birth date, birth time and birthplace are never written to our database — they travel with a single request and are used only to compute it. Without an account the result is deleted automatically after 24 hours. We save an email address, membership status, order records and unlocked results only when you choose to register and pay. That is all.

1. What We Do Not Collect

• We do not collect phone numbers — there is no SMS verification step anywhere on the Site.
• We never write your birth date, birth hour or birthplace to our database. They travel with that one request and are used only to compute it; what we store is the computed result, and for anonymous casts it is deleted 24 hours later.
• We do not build user profiles, we do not run targeted marketing, and we do not sell or share your personal information with any third party.

2. What We Do Store

• Account information (only if you register): email address, a salted hash of your password (we cannot recover the plaintext), and registration date.
• Order information (only if you pay): order number, product, amount, the transaction ID returned by the payment channel, and payment status.
• Entitlements and unlock records: your membership expiry date, remaining credits, and which arts you have unlocked.
• Email subscription (only if you subscribe): your email address.

3. Where It Is Stored

The data above is held in our own server database. We do not connect to any third-party user-data platform. Payment is handled by PayPal; your card details and other payment information never pass through our servers. Please see PayPal's privacy policy for how they handle it.

4. Local Storage

Your "Recent readings" history, language preference and daily reading cache are stored in your own browser's localStorage and are not uploaded to our servers. Clearing your browser data removes them completely.

5. Your Rights

• You may write to us at any time to export or delete your account data. We will act within 7 business days.
• You may unsubscribe from our emails at any time by writing to us, or by using the unsubscribe link at the bottom of any email.

6. Minors

We do not recommend that users under 18 use the paid features. If a guardian finds that a minor paid without consent, please write to us and we will refund once we have verified the payment.

When Refunds Are Available

• Within 7 days of purchase with no credits spent and no content unlocked: full refund, no reason required.
• Within 7 days of a membership purchase with no paid content unlocked: full refund.
• Duplicate charges, or a successful charge whose benefits never arrived: full refund once verified.
• If an algorithm error on our side produced a clearly wrong result, please write to us — we will fix the problem and return the corresponding credits.

When Refunds Are Not Available

• Credits have already been spent, or content has already been unlocked. Digital content cannot be taken back once delivered; this is standard industry practice, and it is what keeps things fair for users who have already paid.
• The reason given is that a reading was "inaccurate" or "did not match expectations". Divination has no verifiable accuracy of its own, and we state in several places on the Site that it is for cultural entertainment only.
• The request is made more than 7 days after purchase.

How to Request a Refund

Email [email protected] with: your order number (copy it from "My Account → Order history") + the email address on your account + the reason for the refund. We will reply within 7 business days.

Refunds are returned to the PayPal account you paid from. When the money arrives depends on PayPal, and is usually 3–10 business days.

After a Refund

Once a refund goes through, the corresponding membership benefits or credits are voided at the same time, and unlocked content is locked again. If you have already made heavy use of the service, we will talk it through with you rather than simply refusing.